Door to Doctor

Barnes Jewish Christian (BJC) is a hospital system in the heart of downtown St. Louis, Missouri. Its patients experience daily difficulties accessing safe and reliable transportation to and from the hospital. This results in unnecessary stress and pain for patients, preventable appointment cancellations, additional duties for staff, and increased readmissions for BJC hospitals.  

In an effort to ultimately lower readmission rates, BJC partnered with Washington University to prototype potential solutions to this problem with an interdisciplinary seminar lead by IBM’s Doug Powell and the BJC Innovation Lab.

As a part of a small team, I conducted ethnographic interviews with patients and hospital staff, creating a prototype to help patients get to and from the hospital safely. After the seminar was complete, I collaborated with BJC’s Innovation Lab to bring a pilot program to life based off my designs.